Customer Service
Specialists in tailor-made wind deflectors for convertibles
These General Terms and Conditions (GTC) apply to all deliveries from Wind-deflectors.com to consumers. A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.
The purchase contract is concluded with Wind-deflectors.com. Below is the address of the international headquarters:Owner: VENTO DEFLETOR, UNIPESSOAL LDAInternational Headquarters Address:Rua Joaquim António de Aguiar No. 43, RC EsqDistrict: Lisbon Municipality: Lisbon Parish: Santo António1070 150 Lisbon, PortugalVAT: 517633531U.S. Return Address:Vento Defletor1312 17TH ST # 580DENVER, CO 80202-1508 USCanada Return Address:Vento Defletor1771 Robson Street #1630Vancouver, BC V6G 3B7 CanadaPlease note: We are a European Union-based company, and all orders are shipped from within the EU. This means for customers outside the EU, particularly in the United States and Canada, the recipient is the importer of record and may be subject to import duties, taxes, and fees levied by the destination country. These fees are not included in the product price or shipping cost and are the sole responsibility of the customer.
3.1. The presentation of products in the online shop does not constitute a legally binding offer, but merely an invitation to place an order. 3.2. By clicking the [Buy/order with obligation to pay] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation by email immediately after receiving your order.
4.1. If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with statutory provisions. 4.2. If you, as a consumer, make use of your right of withdrawal according to clause 4.1, you bear the regular costs of the return.
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without stating any reasons.
The withdrawal period is thirty days from the day on which you or a third party nominated by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us by means of a clear statement through the contact form, by email info@wind-deflectors.com or Whatsapp, of your decision to withdraw from this contract.
To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we are obliged to refund all payments we have received from you (with the exception of any import duties or taxes paid by the customer or us on the customer's behalf, which are non-refundable), including delivery costs (with the exception of additional costs resulting from choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within thirty days from the day we receive the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return the goods to:Vento Defletor1312 17TH ST # 580DENVER, CO 80202-1508 USCanadian customers:Vento Defletor1771 Robson Street #1630Vancouver, BC V6G 3B7 Canadaimmediately and in any event no later than thirty days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of thirty days.
You bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if this value loss is due to handling of the goods that is not necessary to examine the nature, characteristics, and functioning of the goods.
• End of Withdrawal Instructions -
5.1. The prices mentioned on the product pages include the statutory value-added tax and other price components. 5.2. In addition to the prices quoted, we charge a flat rate of 0.00 euros per order for delivery to USA. The shipping costs are clearly communicated to you on the product pages, in the shopping cart system, and on the order page. 5.3. Import Duties and Taxes (Duties, Tariffs, and Fees):
All prices displayed are exclusive of any import duties, customs tariffs, value-added taxes (VAT), sales taxes (e.g., U.S. state sales tax), or other fees imposed by the destination country upon import. These fees are determined and collected by the customs authorities of the destination country and are the sole responsibility of the customer.
Estimated Fees for U.S. Customers: The final fee is calculated by U.S. Customs and Border Protection and can vary based on the specific product and its declared value. We cannot guarantee this final amount.
How fees are paid: These fees are typically paid directly by the recipient to the courier (e.g., UPS, FedEx) upon delivery. The courier acts as a broker for the customs authorities.
Consequence of Refusal: Please note: If a delivery is refused or abandoned due to unpaid import fees, the customer remains responsible for the cost of the original purchase and shipping. A refund will only be issued for the product cost, minus the cost of outbound shipping, after the goods are received back at our warehouse in saleable condition.
6.1. Delivery is made by UPS. 6.2. The delivery time is up to 4 days. We will indicate any differing delivery times on the respective product page.
Payment is made by advance payment.
The goods remain our property until full payment.
The Better Business Bureau (BBB) provides a platform for dispute resolution, serving as a point of contact for the resolution of disputes related to contractual obligations arising from online purchase contracts. This service offers a way to address grievances and resolve issues out of court. For further information and to access the dispute resolution services, please visit the BBB website at: https://www.bbb.org/.
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